Terms and Conditions Overview
These Terms and Conditions, along with our Privacy Policy and Website Terms of Use, form your legally binding contract with LUCKY MATCHDAYS LTD, a company registered in England and Wales under company number 15750732 with its registered address at 2nd Floor, Melrose House, 42 Dingwall Road, Croydon, United Kingdom, CR0 2NE. Please read them carefully as they outline our respective rights and obligations to ensure clarity and confidence in your experience with us.
Definitions:
- “We”, “Us”, “Our”: Refers to LUCKY MATCHDAYS LTD.
- “You”, “Your”: Refers to the user of our website and the person who books our services. This includes the first named person on the booking and all persons on whose behalf a booking is made or transferred.
- “Services”: Refers to the travel booking services we offer, including arranging accommodation, transportation, and activities for your Lucky Matchday.
- “Booking”: Refers to the reservation of Services made by You.
- “Contract”: Refers to the agreement formed between You and Us upon confirmation of your Booking.
By using our website and booking our services, You agree to these terms and conditions.
Contract
1.1 Time-Limited Offer: The booking agreement is a time-limited offer and must be accepted within the specified time frame.
1.2 Contract Effectiveness: The contract takes effect upon Our confirmation of your booking.
1.3 Separate Contracts: Each booking made leads to separate contracts.
1.4 Right to Withdraw: We can withdraw our offer to supply services at any time before You enter into the contract without reason.
Booking Process
2.1 Eligibility: To make a booking, You must be at least 18 years old and have the legal capacity to enter into a contract.
2.2 Information Accuracy: You agree to provide accurate and complete information, including contact details, booking preferences, and any special requests or requirements.
2.3 Booking Steps: To make a booking, select your desired package, complete the booking form, and provide payment. A booking is considered completed once We issue a booking confirmation via email.
2.4 Confirmation Timelines: Booking confirmations are typically sent within 24 hours of payment receipt. If You do not receive confirmation within this time, please contact Us immediately.
Payment Plans
3.1 Payment Terms: Full payment is required at the time of booking unless otherwise agreed. Payment plans or deposit schemes may be available for certain packages and will be outlined at the time of booking.
3.2 Schedules for Payment: If a payment plan is agreed upon, the payment schedule will be provided, including due dates for each installment.
3.3 Consequences of Missing a Payment: Failure to make payments on time may result in cancellation of your Booking and forfeiture of any payments made.
3.4 Additional Costs: Any additional costs incurred that are not included in your booking will be charged to You.
Insurance & Pricing
4.1 Travel Insurance: Travel insurance is mandatory. You are responsible for sourcing and purchasing your own travel insurance to cover all personal requirements, including medical conditions and cancellations.
4.2 Price Adjustments: We will use our best efforts to avoid price increases. However, We may amend prices to reflect increases incurred from our suppliers. If there is a price increase, You will be allowed to cancel with a full refund.
Travel Arrangements
5.1 Flight Arrangements: We will use Our best efforts to arrange your Lucky Matchday according to your booking preferences and requirements. Flights may not always be direct but will be planned to ensure the best possible travel experience.
5.2 Check-In Responsibility: Once We reveal the destination of your Lucky Matchday, You will receive the flight booking reference required for check-in. It is your responsibility to complete the check-in process and provide any additional information required by the airline.
5.3 Luggage Allowance: All flights are booked with a carry-on luggage allowance only, with dimensions not exceeding 40cm x 20cm x 25cm. Should You wish to upgrade to larger luggage or ensure that seats are booked together, this can be done directly at the check-in point at your own expense.
5.4 Travel Documents: You are responsible for ensuring that You have all necessary travel documents, including passports, visas, and travel insurance. Visas will not be needed for UK and Irish passport holders.
5.5 Health Requirements: You are responsible for meeting all health requirements, including vaccinations, for your destination.
5.6 Additional Costs: You are responsible for any additional costs or expenses incurred during your Lucky Matchday, including meals, drinks, transport, and activities not included in Our services.
Amendments by You
6.1 Booking Changes: To change your booking, notify Us in writing. Changes incur a £50.00 fee per person plus any additional costs. Transfers are possible with conditions and additional fees.
Amendments by Us
7.1 Service Changes: We may occasionally make changes or cancel bookings. Minor changes, including changes to the game you are attending, will be communicated but do not entitle compensation. Significant changes allow for an alternative package offer or cancellation with a full refund.
7.2 Compensation for Amendments: If We make significant changes to your Booking, You are entitled to an alternative package or a full refund.
Match Tickets & Seating
8.1 Match Tickets: We are responsible for arranging match tickets. Tickets are purchased from matches with confirmed dates and times. We cannot accept responsibility for any cancellations or postponements. Compensation or refunds are provided only if We receive a refund from the supplier, and only the match ticket element will be refunded. The flights and accommodation elements will go ahead unchanged.
8.2 Seating Arrangements: All tickets are guaranteed in pairs. Larger groups will be in pairs as close to each other as possible.
Accommodation
9.1 Accommodation Proximity: Accommodation will be booked close to the city centre. “Central hotel” means as close to the city centre as possible and no further than 12 kilometres.
9.2 Solo Travellers: There is no surcharge for solo travellers.
9.3 Noise Disturbances: We are not responsible for noise disturbances caused by other guests. Report any such issues to the accommodation.
Responsibilities and Conduct
10.1 Customer Conduct: Inappropriate or disruptive behaviour may result in removal from accommodation, matches, or flights. You are responsible for any damage caused. Adhere to conduct information on tickets. Admission is controlled by stadium officials and police. We do not accept liability for injuries or disputes. Check entry requirements for your destination.
Privacy and Data Protection
11.1 Data Handling: We handle personal data in accordance with GDPR and other applicable data protection laws. Personal data may be shared with third parties as necessary to provide Our services.
11.2 Data Security: We implement appropriate technical and organizational measures to protect your personal data.
11.3 Customer Rights: You have the right to access, rectify, or delete your personal data. Contact Us for any data protection inquiries.
Limitation of Liability
12.1 Our Responsibility: We will not be liable for any loss, damage, or injury that You may suffer during your Lucky Matchday, including those caused by transportation providers, accommodation providers, and activity providers.
12.2 Third-Party Services: We are not responsible for third-party services, natural disasters, or other force majeure events.
12.3 Unlimited Liability: Our liability is not limited for death or personal injury caused by Our negligence.
12.4 Liability Cap: Our liability is capped at the total amount paid by You for the services.
12.5 Indemnity: You agree to indemnify Us against all claims, damages, and expenses arising from your breach of the contract.
Confidentiality
13.1 Permitted Disclosures: Confidential information may be disclosed as required by law or to enforce the contract.
13.2 Restricted Use: Confidential information should not be used for any purpose other than fulfilling the contract.
Notices
14.1 Communication: All notices must be in writing and sent to Our address at 2nd Floor, Melrose House, 42 Dingwall Road, Croydon, United Kingdom, CR0 2NE.
General
15.1 Updates and Amendments: We may update these terms from time to time and will notify You of significant changes.
15.2 Severance: If any part of these terms is unenforceable, the rest remain in effect.
15.3 No Third Party Rights: No third party has rights under this contract.
15.4 Surviving Rights: Rights which survive the contract ending include payment obligations and indemnity clauses.
15.5 Entire Agreement: These terms, the booking confirmation, and referenced documents constitute the entire agreement between You and Us.
15.6 Governing Law and Jurisdiction: These terms are governed by English law, and disputes are subject to the exclusive jurisdiction of the English courts, unless You reside in Scotland or Northern Ireland and choose their jurisdiction.
Events Beyond Our Control
16.1 Force Majeure: We are not liable for disruptions due to events beyond Our control, such as terrorism, natural disasters, or government actions.
Prompt Assistance
17.1 Customer Assistance: We will offer assistance in difficulty but are not liable for costs unless failure is Ours. Additional assistance may incur a fee.
ATOL Protection
18.1 ATOL Protection: Your Lucky Matchday is ATOL protected. An ATOL Certificate will be provided post-payment and booking confirmation. If You wish to keep the destination a mystery, avoid opening the certificate until the reveal.
Complaints Procedure
19.1 Issue Reporting: Report issues during your trip to local suppliers or contact Us. Unresolved issues should be formally submitted within 28 days of your return.
19.2 Response Time: We will respond to complaints within 14 days and aim to resolve them within 28 days.
